Terms and Conditions

Registration
To be able to order online, you must first register an account with us. On the registration page you will be first asked to enter your postcode. Only postcodes within 10 miles of our address can register which is 31 Esplanade, Kirkcaldy KY1 1HR. Our Postcode Finder will tell you if your postcode is eligible. If your postcode is too far away you will not be allowed to create an account, but you may still place a telephone order which you must collect. Our location can be found on our Contact Page. By placing an order through our site, you warrant that: (a) you are legally capable of entering into binding contracts; and (b) you are at least 18 years old. You acknowledge and agree that: (c) it is illegal for any person under the age of 18 to buy, or attempt to buy alcohol, tobacco or tobacco products; and (d) it is an offence for any person to buy, or attempt to buy alcohol, tobacco or tobacco products on behalf of any person who is under the age of 18; and (e) it is illegal to sell alcohol, tobacco or tobacco products to anyone under the age of 18 years. If your Order includes any alcohol, tobacco or tobacco products, you will be asked to provide proof of your age on collection or delivery of your Order. If you are unable to provide satisfactory proof that you are aged 18 or over, or if we reasonably believe that you have ordered alcohol, tobacco or tobacco products on behalf of someone under the age of 18, we reserve the right to remove the alcohol, tobacco or tobacco products from your Order.
Payment
Collection Orders: Pay instore on collection by cash or credit / debit card. Delivery Orders: Pay our driver by cash only (please note: drivers carry limited change, if paying by cash please try to have the correct amount ready). We do not accept cheques. Upon submitting your order details, you are making an offer to us to purchase the item(s) you have specified in your order form. We reserve the right to refuse your offer should it be necessary. In the event of Pommy's World Buffet needing to issue a refund we will endeavour to do so within 10 working days.
Products
All products are subject to availability. Some products contain nuts - if in doubt please contact us through our Contact Page. Although great care has been taken to remove all bones from meat, some may remain.
Consent
By submitting your information you consent to the use of that information as set out in our Privacy Policy Statement. Order Restrictions
Online Orders for delivery will only be accepted from addresses with postcodes which lie within our delivery area as determined by our postcode finder (subject to a minimum delivery order value - please refer to our Delivery Charges). Customers whose addresses are further than 3 miles but less than 10 miles away may still make an Online Order which must be collected from our shop and paid for in full on collection. All customers may choose to call and collect their orders instore. Note: uncollected orders at close of business will be disposed of but still charged for. Online Orders may only be placed during the Online Ordering Service opening times which are clearly displayed on our Menu pages.
Cancellations
You have the right to cancel an order within a reasonable time (which is usually a matter of minutes) and before the order has been processed. An order will be classified as being processed as soon as food has been used to start preparing the order. Customers can cancel an order by telephoning the store to cancel the order. Our telephone number can be found on our Contact Page. Any order cancelled after the order has been processed will be classified as a

General
Pommy's World Buffet ("we" or "us") is committed to protecting and respecting your privacy. This policy explains how we use any personal information that you provide to us through our website or app. Please read it carefully. We may change this policy. We will post any changes on this page, so please check back frequently. For the purposes of data protection law, the controller is Pommy's World Buffet of 31 Esplanade, Kirkcaldy KY1 1HR Information we may collect from you We may collect and process the following information about you:
Information you provide to us:
You may provide us with information by filling in our account form on our website or on our app to enter into a contract for the supply of services, or by contacting us by post, telephone or email or to report problems with our services. The personal information that you provide will only include your name, address, email address and phone number. Users who wish to create an account and submit personal information must be aged 18 years or older. By doing so, they confirm that they are this age.
Information we collect about you:
When you use our website or app, we automatically collect information about your device, including your IP address, information about your visit (including how you got to our website) and how you use our services. We may combine this information with other information you have provided to us. How we use your personal information We use personal information about you in connection with the following purposes:
Providing our services to you and fulfilling your requests
Supplying you with fast and efficient hot or cold food for collection or delivery with online card payment, where appropriate.
Marketing and advertising
Providing you with information about products and special offers through newsletters via email if subscribed. Service improvement and account management
• Ensuring that our content is presented in the most effective manner for you and your device.
• Administering our website and app for internal business administration (for example, troubleshooting, data analysis, testing, research).
• Protecting our interests and as part of our efforts to keep our services safe and secure.
• Managing and operating your account with us.
Legal basis for processing
Our legal basis for processing your personal information for the purposes described above will typically be one of the following:
Contract
It is necessary for us to process your personal information to perform a contract to which you are a party, or to take steps at your request prior to you entering into a contract.
Consent
You have consented to us using your personal information for this purpose (for example, when you create an account with us or agree to receive marketing emails from us). You can withdraw your consent at any time by deleting the information from your account or updating your marketing preferences.
Legitimate interests
It is in our legitimate interests to use your personal information to operate, improve and promote our services (for example, when we customise your experience of our services or use your information for analytics purposes) and to protect our business.
Legal obligations
It is necessary for us to use your personal information for us to comply with a legal obligation. Sharing your personal information We will never share, sell, divulge or otherwise knowingly give your personal information to any third parties except:
Our service providers to help us run our business and perform services you request
We may provide your personal information to our business partners, suppliers and subcontractors who provide services to us or where necessary to perform a service that you have requested, for example:
• Online credit/debit card payment processor:
If online payment is available and selected as your chosen method of payment, you will be transferred to our payment partner's secure website with your billing name and address in order to complete the transaction and then returned to our confirmation page when the transaction is complete. We never collect or save credit or debit card details. • Delivery company:
If we use a third party service to deliver your online order we will pass your delivery name and address to them in order to fulfil our contract with you.
Analytics and search engine providers to help us improve our services
We may provide information about your visit to analytics and search engine providers to help us improve and optimise our services. We generally only share this information in a form that does not directly identify you.
To comply with a legal obligation
We may disclose your personal information if required to do so by law or in response to a request from law enforcement or another regulatory authority. We may disclose your personal information to enforce our agreements with you or to protect the rights, property or safety of Pommy's World Buffet, its users or others. This includes sharing personal information with other organisations for fraud prevention purposes.
Storing your personal information
Data transmission
Unfortunately, although encrypted, transmission of information over the internet is not completely secure. We will do our best to protect your personal information, but we cannot guarantee its security and any transmission is at your own risk.
Data storage
Once we have received your personal information, your data is stored on our secure server and password protected. We will use strict procedures and security features to try to prevent unauthorised access. We keep your personal information for as long as is necessary for the purposes for which it is processed. These periods vary depending on the nature of the information and your interactions with us. You can delete your Pommy's World Buffet account at any time using the link on the My Account page.
Cookies
We use only two cookies on our site. The first is a necessary cookie called myid, an anonymous session cookie which is required to be able to make a purchase. The second is called acceptmyid a functionality cookie which remembers that you have agreed to accept the use of our cookie. Full information about cookies on this website can be found on our cookies page. For further information on cookies please refer to www.allaboutcookies.org. Your rights
Marketing
You have the right to ask us not to process your personal information for marketing purposes. You can do this at any time by updating your email preferences in your Pommy's World Buffet account or by clicking on the “unsubscribe” link in any marketing email we send you. You can also opt out of marketing by emailing info@pommysworld.co.uk.
Access
Data protection law gives you the right to access your personal information, to object to the use of your personal information for certain purposes, and the right to erase, restrict or receive a machine-readable copy of your personal information. You can access, update and delete your account information by logging into your Pommy's World Buffet account. If you cannot fulfil your request using these tools, please email info@pommysworld.co.uk or contact us using the address below. We will handle your request in accordance with the law. This means there may be legal reasons why we cannot fulfil all requests.
Links to third party websites
Our website and app may contain links to other websites. This privacy policy does not apply to those other websites and we do not accept liability for the content of any other website. Please check the privacy policy of any other website before submitting any personal information to it. Contact us
If you have questions about this privacy policy or the way in which Pommy's World Buffet processes your personal information, you can contact us using the details below: Post: Data Protection Manger, Pommy's World Buffet, 31 Esplanade, Kirkcaldy KY1 1HR Email: info@pommysworld.co.uk We hope that we will be able to resolve any questions or concerns you have. However, you may at any time raise your concern with the UK Information Commissioner.

Any refunds due will be processed through the restaurant’s till during the same day or can be refunded via the Payment Gateway provider merchant portal. Refunded sums will be returned to the originating card within 72 hours, but may be dependent on your bank.

If alcoholic or age restricted products are purchased the purchaser and any intended consumer must be over 18 and able to provide valid ID upon request.

We apologise but it is not possible to amend or cancel orders once placed, for anything else please contact us on Tel: 01592 358854.